Layman's Lens

Life is beautiful.

Tonya and the TTC

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Tonya was worried that we looked too much like tourists when taking this photo on the TTC. But it turned out to be a great picture. That'll show her.

Looks like Adam Giambrone will be running for mayor…Not sure if it’s related…but the TTC seems to be stepping up to answer their critics.

They came out with a list of promised improvements that include:
• Improved customer assistance and more emergency transfers when there are major subway delays.
• More TTC ambassadors at stations to help direct riders.
• A comprehensive review of customer service training for new employees and recertification for older staff. All 12,000 TTC employees, from the front line to management, will be evaluated on customer service performance, said TTC chair Adam Giambrone.
• A review of uniforms and dress code for frontline TTC workers.
• More use of “secret shoppers” to test courtesy across the system.
• A 24/7 hotline for TTC information and complaints.
• 50 new vending machines to dispense Metropasses. There are currently 10.
• Video screens at collector booths and stations to update system status information.
• Text messages for next-vehicle arrival at 800 streetcar stops by July and for all bus stops by the end of 2011.
• LED screens at select shelters and subway stations that have streetcar stops with next vehicle arrival information.
• New microphones in collector booths so employees and customers don’t have to yell.
• Online trip planner to be unveiled next week.
• Possible expansion of program that trains summer students to direct riders at busy stations.

I’m looking forward to being able to text to find out when the next street car is coming.

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Written by Tilak Dutta

February 1, 2010 at 1:56 am

Posted in Tonya, TTC

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