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The only negative thing about the Netherlands is their wretched customer service. Two
incidents hightlighted this for us. The first was our boat tour of the Kinderdijk windmills.

Here’s what it says on the company website:

“Kinderdijk, as one of the cultural items on the United Nations world monument list, is definitely worth the visit. Here you will disembark, and have the opportunity to explore this unique site for more than an hour.”

http://www.rebus-info.nl/main_en.htm

Our boat was scheduled to depart at 10:45am on May 24, 2008. We didn’t leave the dock until 11:10. Upon arrival at Kinderdijk at 12:20, I specifically asked one of the staff when we needed to get back. The answer I got was “one hour”. Others remember this clearly as well.

So we were surprised to see the boat pulling away from the dock when we got back at 1:15. I shouted to the boat, “You said we had an hour”.

Incidentally, I could have jumped onto the boat at this point they were so close to the dock…maybe 5 feet away… it would have been trivial for them to have turned back to let the group of us on.

Not only did the boat not turn back to pick up the 15 people stranded on the dock, but the reply I got back was: “I said be back at 1:10…GET A WATCH!”

Not only did they leave 15 of us behind, they didn’t deliver the service we paid for – an hour to visit the windmills – due to their delay at the start of the tour.

To date, Rebus (the boat company operating the Nehalennia) has refuses to refund our tickets.

The windmills are a must see if you are going to be in Rotterdam. However, my advice is do not take the Kinderdijk boat tour. You do not have enough time. The better solution is to take transit. You save time and money getting there and you have all the time you want to explore.

From Centraal Station, take the subway to Rotterdam Zuidplein and then Bus 90 directly to Kinderdijk. Trip duration is around 45 minutes.

Incidentally, I’m not the only one with this opinion. Here someone else who feels the 45min they got at the windmills was too short.

“We didn’t return to on the boat because it only stays at the dock for 45 minutes before returning to Rotterdam. Forty-five minutes to tour Kinderdijk is an insufficient amount of time to allow us to take the canal boat tour, and then walk around the area and see the Visitor’s windmill; so, we took Bus No.90, from the Village, back to Centraal Station in Rotterdam.”

(http://www.epinions.com/content_349745548932)

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Written by Tilak Dutta

June 18, 2008 at 12:31 pm

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